Tariff charges

[Anonymous]

Hi, iv been a customer of O2 for 2years on contract. I have samsung s2 but due upgrade. On reviewing different tariffs for S5 I'm wondering if you can tell me why it is £38 a month for 2GB unlimited calls and text through O2 website but only £33 for same tariff but with 5gb through 3rd Party still on O2 network? Thanks

[Anonymous]

Independents can offer sweeter deals than O2 direct from kickbacks they get for opening contracts but they cannot offer the refresh tariff.

[MI5]

Asked many times.....
O2 pay a commission to the independents to sell contracts - Some of those independents use that commission to reduce the tariff prices in order to get more sales. More sales means more commission....

[jonsie]

If you are ok with being tied into a contract for 2 years then go with the independent but if you want the option of changing your phone before then it would be better to get the refresh contract through O2.

[Anonymous]

So let me get this straight ...I can cancel contract with O2 ..walk into shop get better deal for new phone back with O2 and probably keep my original number? Will O2 not match?

[Anonymous]

Even on refresh though you still have to pay to come out early!

[Anonymous]

Even better you could go into the independent and upgrade your existing contract at the cheaper price.

[jonsie]

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@Anonymous wrote:
Even on refresh though you still have to pay to come out early!

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Only for the handset.

Yes you can renew and keep your number through outlets such as CPW and stay on O2 if you wish.

[Anonymous · Accepted solution]

They do sometimes match a deal if
You speak to retentions.

Or yes upgrade elsewhere

[Anonymous]

Madness! I will call them tomorrow to discuss gggrrrrr...thanks for your time