Issue with S4 active not getting 4g

[Anonymous]

I moved from a monthly tarrif to a sim only tarriff could someone fix my problem that I cannot seem to connect to 4g any longer?

[Anonymous]

I have set it to allow 4g connection if anyone asks

[MI5 · Accepted solution]

Call CS and ask them to enable 4g on your account - they often miss it off for some reason !
http://www.o2.co.uk/contactus

[Cleoriff]

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@MI5 wrote:
Call CS and ask them to enable 4g on your account - they often miss it off for some reason !
http://www.o2.co.uk/contactus

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Seems to be a regular occurrence lately

[MI5]

Just lack of attention to detail!

[Anonymous]

Yeah CS sorted it and added 4g back on to my account!!

[MI5]

Good news. Thanks for letting us know

[Cleoriff]

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@MI5 wrote:
Good news. Thanks for letting us know

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They should have a post it note stuck on their desk stating ACTIVATE 4G...:smileysad:

[Beenherebefore]

When at school, I remember a blackboard rubber from a distance of 15 feet always cured my complacency

[Cleoriff]

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@Beenherebefore wrote:
When at school, I remember a blackboard rubber from a distance of 15 feet always cured my complacency

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God yes....they carried some weight....