on 21-03-2013 09:14
Over the last couple of weeks my Galaxy S3 keeps turning itself off. It does it about once a day at random times. I will just go to check it and can't get a response. I have to restart it by holding down both buttons.
The battery is fine (charged, works fine once I restart) and it is not playing up in any other way.
Is my phone broken? I have had it less than a year.
Solved! Go to Solution.
on 21-03-2013 10:05
Samsung AtivS WP8.1 Xperia Z1
Note 4 Bronze (still) pre-ordered.
on 21-03-2013 10:09
Thank you for your response. I will try an update like you suggested.
My phone seems to have just turned off again (second time today). However... this time I am still getting a flashing light on it (a notification light). But the screen will not turn on (neither button does anything). Just tried phoning it as a test to see if it's just the screen but the phone didn't react to being called (although call didn't go straight to voice mail which suggests maybe phone is on to some extent?)
Confused now what it is!
on 21-03-2013 11:52
Have you installed any new apps that coincided with the shutting down of the phone? Any battery or data apps you have downloaded? If all else fails try backing up and a full restore and don't use any apps that you don't really have a need for.
on 21-03-2013 11:55
My S3 was doing exactly this last week - it escalated to about once every 5 monutes.
I backed it up and reset it using the Settings on the phone, and saved my stuff in DropBox.
Once it was back up everything was goo and I just reinstalled the apps I knew weren't harmful.
on 21-03-2013 12:33
Thanks for the replies.
I have uninstalled a few of the most recently downloaded apps so I'll see if that helps. Will go through older ones and delete any I don't use/need.
If there are still problems I'll take the advice about backing up and resetting the phone.
on 22-03-2013 11:48
Welcome to the community.
Thanks to all those who have offered help