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Level 1: Joiner
amberfirez
Posts: 4
Registered: ‎21-03-2013
Accepted Solution

Galaxy S3 keeps turning off

Over the last couple of weeks my Galaxy S3 keeps turning itself off. It does it about once a day at random times. I will just go to check it and can't get a response. I have to restart it by holding down both buttons.

 

The battery is fine (charged, works fine once I restart) and it is not playing up in any other way.

 

Is my phone broken? I have had it less than a year.

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MI5
Posts: 27,007
Topics: 243
Solutions: 2,922
Registered: ‎04-04-2012

Re: Galaxy S3 keeps turning off

Common causes are apps that crash and cause the phone to do the same or bugs in the software. There has been a fix released by Samsung because some phones were suffering from this on the first 4.1.2 release but O2 have not released it yet. If you have an unbranded phone you can update to the latest version with Kies.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Xperia Z1
Note 4 Bronze (still) pre-ordered.
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Level 1: Joiner
amberfirez
Posts: 4
Registered: ‎21-03-2013

Re: Galaxy S3 keeps turning off

Thank you for your response. I will try an update like you suggested.

 

My phone seems to have just turned off again (second time today). However... this time I am still getting a flashing light on it (a notification light). But the screen will not turn on (neither button does anything). Just tried phoning it as a test to see if it's just the screen but the phone didn't react to being called (although call didn't go straight to voice mail which suggests maybe phone is on to some extent?)

 

Confused now what it is!

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MI5
Posts: 27,007
Topics: 243
Solutions: 2,922
Registered: ‎04-04-2012

Re: Galaxy S3 keeps turning off

Try the software update first then we'll go from there....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Xperia Z1
Note 4 Bronze (still) pre-ordered.
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Level 1: Joiner
amberfirez
Posts: 4
Registered: ‎21-03-2013

Re: Galaxy S3 keeps turning off

I have connected my phone to Kies. Unfortuntely it is not giving me an option to update my phone at this time, so I am stuck with version 4.1.2 for now it seems.

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jonsie
Posts: 25,081
Topics: 203
Solutions: 1,979
Registered: ‎04-01-2009

Re: Galaxy S3 keeps turning off

Have you installed any new apps that coincided with the shutting down of the phone? Any battery or data apps you have downloaded? If all else fails try backing up and a full restore and don't use any apps that you don't really have a need for.

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opium
Posts: 826
Kudos: 153
Solutions: 183
Registered: ‎20-01-2013

Re: Galaxy S3 keeps turning off

My S3 was doing exactly this last week - it escalated to about once every 5 monutes.

 

I backed it up and reset it using the Settings on the phone, and saved my stuff in DropBox.

 

Once it was back up everything was goo and I just reinstalled the apps I knew weren't harmful.

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
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Level 1: Joiner
amberfirez
Posts: 4
Registered: ‎21-03-2013

Re: Galaxy S3 keeps turning off

Thanks for the replies.

 

I have uninstalled a few of the most recently downloaded apps so I'll see if that helps. Will go through older ones and delete any I don't use/need.

 

If there are still problems I'll take the advice about backing up and resetting the phone.

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Community Coordinator
Toby
Posts: 5,728
Registered: ‎13-08-2012

Re: Galaxy S3 keeps turning off

Lets us know how you get on amberfirez.

Welcome to the community.

Thanks to all those who have offered help :smileyhappy:
We were all new here once, be welcoming! :smileyhappy:

Get involved:
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Level 1: Joiner
maclean2169
Posts: 1
Registered: ‎22-03-2013

Re: Galaxy S3 keeps turning off

Getting the same issue..

I cleared the SD card and done a factory reset.

Installed only the APPS i needed but still getting the same problem.

Going to try it again.

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