Facebook videos a error message

[Anonymous]

When playing a video on facebook the video will play for approx 15 seconds and then stop, showing error video has stopped.. Only happens on facebook not YouTube or others. Tried unistalling the app 3 times still not having it.. Left a message on a sony forum so got to wait for them unless someone on here has any ideas..

[Anonymous]

Hi

The only time I've had issue on my iphone is if the signal for data has been weak.

Do you get good 3g or 4g signal strengths.

May be worth running a speed test but beware these can eat up to 40mb approx of data.

Speedtest.net is a good one as an example.

Look for the app if available. 

Its weird that YouTube works and not Facebook tho. 

Have you looked in the facebooks settings. 

[MI5]

It's a fault with the app...
Many complaints about it at the moment....

[jonsie]

I have two Samsungs and a tablet which have no problem with Facebook videos. However I am trialling a Sony Xperia Z Ultra which does on occasion stop abruptly and gives that error message. What phone are you using?

EDIT: just noticed you are using a Sony

[MI5]

Same on my Z1 jonsie 😞

[jonsie]

Well they seem to update Facebook on an almost daily basis so let's hope this problem is addressed soon. Not sure what this morning's update added to Facebook other than bug fixes (and it has a lot of them!)

[MI5]

I've not tried it since the last update.....

[jonsie]

Nope, just tried it. Got about 10 seconds in:

[Cleoriff]

A query for me?. Does this appear to be a Sony problem then (as opposed to a FB problem?)

[MI5]

It's a Facebook problem on Sony devices