@HJ34
Where you near the border with Albania or Turkey by any chance, as these countries are not part of the EU and are not included in free roaming, and as such you are charged extra..
It is your responsibility to ensure you are connected to a network in the country you are in, and not a bordering country.
Your Bill will show you where you have connected to to.
Emma is not on Shift, so you would be best in the first instance to call 0344 809 0202 or 202 from your phone.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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