About Markmat

Markmat · 16-04-2024

I can see some other posts about this, just adding my own data points. We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts. Both eSIMs have been reporting No Service since this morning, but both physi...

Markmat · 28-01-2021

Background: I have been trying unsuccessfully to cancel an upgrade for the past 11 days... I realise that this is not the forum to raise that issue and I'm continuing to try to get through to someone from O2 who can fix the problem. However, are ther...

Markmat · 18-04-2024

I also managed to get the other phone on my account sorted last night through the MyO2 chat on my phone. I would say that it definitely helped to politely explain that "I am one of the customers who has had no service on my eSIM for the past 36 hours...

Markmat · 17-04-2024

I've just followed the approach used by @P-A-W and it was actually fairly painless. I started the chat in a desktop browser with the bot, and was then shown a QR code to scan to trigger a conversation within the app on my phone. I then explained the ...

Markmat · 17-04-2024

For reference, I just tried a combination of @Wingedwraith and @P-A-W 's approaches... I tried reinstalling my original eSIM QR code without first deleting the same eSIM from my phone, this did not work and I got an iOS error that said "eSIM Cannot b...

Markmat · 17-04-2024

Thanks @Wingedwraith , I have just dug out the original QR codes for both phones we have so will try that later. I'm fairly certain that we are probably in a small minority of customers who would have kept the original piece of cardboard though!

O2

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eSIM outage 16/04/24

O2 phone support: problems connecting to customer service agents

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Re: eSIM outage 16/04/24