O2 Community Forum

Renewal of standard tariff

Hello, I believe I was contacted recently to renew my monthly airtime subscription. I wish to remain on the same tariff. Do I need to do anything?

I need a VAT invoice, I request that when my bills are paid a VAT invoice is issued.Issuing an invoice that states “this is not a VAT/tax invoice” in theory does not create a tax point because it is not a VAT invoice and so the tax point shifts to wh...

Spend cap

I have a £0 spend cap set- so I am unsure why on this bill I have got additional charges of £12 air time?

Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

Friday's Funny Finding

If Technology teaches us anything... Sometimes, the tried and tested ways are best.

O2 app

My app isnt working. It keeps saying it is unavailable to me right now has said that for 3 months

Online access to my account

Having logged into my account online, I am unable to gain access to my monthly bills for both mobile phone numbers I have???

International call charges

Hi, I called my sister who lives in the UK (but used to live in USA) and have been charged £150.00 for the call. Seems I accidentally hit the international number she still has on her phone. I appreciate this was my mistake but is there any chance of...