O2 Community Forum

Resolved! Plan.com

I've been approached by Plan.com asking if I want to change my tariff and offering me a cheaper deal. Is this how O2 operates these days, have they outsourced billing and tariffs to Plan.com - I am a bit nervous about giving them my bank details.

Need help how do I get a replacement SIM card?

can anyone help how and where do I go or can they post a link so I can click it to get help to get a new SIM card as mines has been lost thank you

Confirming location when using Komoot

I use an apps called komoot and strava to navigate. The Oppo is having problems picking up locations when I run the maps in offline mode. This has only been happening lately. Any ideas as how to solve this?

Credit File Team aren't responding to my emails - my credit is being ruined by 02

Hi all, I am at my wits end. My credit is being ruined by o2 who are continually putting "missed payment defaults" on my credit file. I do not owe o2 anything, in fact - o2 have just recently refunded me the excess of my bill on my last payment, as I...

Refund

I’ve been send emails saying to get in touch to claim a refund as I’ve now left 02 . But when I click the link and try to log intomy 02 app it says I’m not registered ( I guess this is because I’ve left 02 ) so how do I claim the refund please ?? Ann...

Apple Watch error code 10

Hello, it’s now been over a week that I haven’t had any cellular connection on my watch. ive called o2 maybe 6/7 times now.from these forums I’ve worked out that all O2 need to do is reset the E sim on my phone.ive been told three times now that they...

Resolved! Phone in USA

Hiwhen I took out my contract I was told I could use my phone in the USA with no extra cost. However I was speaking to someone from 02 yesterday who said I will have to pay £6 per day. These are my bolt Onso2 travel inclusive zonesO2 travel (for o2 t...

the-international-bolt-on vs O2 Travel Inclusive Zone Bolt On

An observation: when I scroll down this frequently-referenced page:https://www.o2.co.uk/international/using-your-phone-abroadI get to a section that says:Yet clicking inside the red outline takes me to https://www.o2.co.uk/shop/international/the-inte...

O2 Legacy Account

Hello, I took out a 12 month contract with O2 in November 2023. I received the following email in April: Hi,Urgent reminder about your O2 accountWe’ve been trying to contact you about your mobile services. We’re changing our billing system and, as a ...

Porting problems lasting over 10 days!!!

I got my new sim from o2 and my old number supposed to port on 08/05/2024 but nothing happened. I have tried contacting o2 a number of times where I am told the issue will be resolved but each time I call they say it will take a few more days but not...