Not Receiving Picture Messages / MMS on iPhone 5

Anonymous
Not applicable

on ‎13-01-2013 13:37

on ‎13-01-2013 13:37

Hi, I've just got an iPhone 5 but I can't receive picture messages on it, I get a link to a website with a password to access the picture.  I've had help from the live chat and have changed the MMS proxy settings, and shutdown and re-started my phone, but it's still not working.  Any suggestions?Smiley Frustrated

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jonsie
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on ‎13-01-2013 13:39

on ‎13-01-2013 13:39

Do you have an iphone data bolt on or a standard data bolt on?

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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version7point0
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on ‎13-01-2013 13:49

on ‎13-01-2013 13:49

If you are being directed to the web site it will more than likely mean you are not set up for MMS on O2's side, either it simply is not on there, or the network has become out of sync with what you should have.

Call customer services, tell them that your settings are correct on your device and that you would like them to remove and re-add MMS.

This should take no more than 24 hours and you should be all ready to go.

FYI - MMS is quite a dated service, try sending pictures as email attachments so the recipient gets a much better picture quality.
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MI5
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on ‎13-01-2013 13:51

on ‎13-01-2013 13:51

or use "whatsapp"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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version7point0
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on ‎13-01-2013 13:54

on ‎13-01-2013 13:54

@MI5 wrote:
or use "whatsapp"

I was worried about getting my P45 in the post if I was recommending non-O2 services tongue

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Anonymous
Not applicable
In response to jonsie

on ‎13-01-2013 14:09

on ‎13-01-2013 14:09

Jonsie, I have the iPhone data bolt-on.

I had O2 set up MMS a couple of weeks ago and can send them fine, it's just receiving them that's the issue, and the senders are on MMS rather than iPhone / apps.

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Anonymous
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In response to Anonymous

on ‎13-01-2013 14:47

on ‎13-01-2013 14:47

Oh, just found out I can't send them, despite having phoned up O2 previously to ask them to set it up.  Will check with them again.

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Anonymous
Not applicable
In response to Anonymous

on ‎13-01-2013 17:37

on ‎13-01-2013 17:37

Spoke to a very helpful lady at O2.  They're going to reset my MMS settings overnight.  Fingers crossed!

View solution in original post

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