If you are unhappy and normal customer services have not resolved the issue to your satisfaction you can use the complaint review service. Out of politness I would edit out the gurus name as the moderators will not like this. Complaints review service info here http://bit.ly/ooDs2B

Im just waiting for the transcripts to be e-mailed to me, they said it could take up to 24 hours. i bet im still waiting next week.............!!