Morning all,
yesterday i had a pretty tough day with O2. ive had my phone contract with them for many years and have never ever had a problem......until now....
after trawling the internet for home broadband deals i decided to go on to the O2 website and see what they could offer me. A couple of deals looked reasonable, then a pop up chat came up with a guru called #### offering to help at around 2pm, i gave him my postcode and he said the coverage for my area wasn't included in the decent packages and i would have to take out an access package for £30 per month. I said can you sort me a deal out to get this a bit cheaper seems as though ive been with you since the dark ages?? He said no, i mentioned in joke that he wasn't a very good guru, we ended the conversation then.....
an hour later i was trying to send a text on my phone, it wouldn't send. then i tried to ring someone, it saud number barred. at first i thought the local network server may have been down so i just kept trying every 15 minutes to see if i was back in business..... 3 hours later still nothing.
i logged on to O2's website, searched around for a bit then the pop up chat window came up with a girl called cassie here to help....
she checked my account and said "you placed a bar on your phone at 2pm"....
i said ive never done such a thing....why would i do that??!!
then it hit me....guru ### had barred my phone!! the other operator #### couldn't stop apologising, probably out of sheer embarrassment as well, she unbarred my phone and apologised for her colleague.
i was livid!! i have requested the transcript of my conversation with guru paul as im going to take it further, its very childish and unprofessional of him and i want action to be taken and some form of compensation for the inconvienience he has caused me.
i had a lot of respect for O2, until i crossed paths with guru #### ......