I went off on a (polite) rant about how poor I thought Orange were (been with them off and on for 14 years now)
I told her I emailed call recordings to their executive office and they apologised at the shocking service. I mentioned my mobile records calls at least 2 times in the call
She took umbridge when she actually heard the beep (I had pulled over, but then turned the engine off when she eventually heard it)
More poor Orange CS- I pointed out that I had informed them previously that ALL calls on my mobile are recorded (business reasons), they called me and they knew the calls were recorded at their end (and have consented to call recording by default)
Apparently they like to record the call (and charge you £10 for a copy under DPA, but don't seem to find recordings if they will back up what you say)