O2

I've had my phone. bout 2weeks now I did everything 2 get my free notebook laptop but I still not received it can u let me no when I get it plz

I sent bk the iPhone se as I cudnt get on with it but it’s still showing on my o2 app but I’m needing to order a new phone as I’ve had to borrow one can u plz let me no when I can order my phone it was sent bk last week in a bag u sent me it was hand...