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International Calling From UK - Versus Roaming abroad

by darrengf on ‎20-10-2017 22:48 - last edited on ‎23-10-2017 11:04 by (441 Views)

Many Quesions are asked on the forum regarding what’s the difference between International Calling from the UK and Roaming Abroad.

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What code do I need: PAC or PUK

by gmarkj on ‎02-10-2017 15:37 - last edited on ‎02-10-2017 16:25 by Community Manager (563 Views)

One of the many questions on here is about PAC or PUK codes, but there is a lot of confusion over which code is actually needed.

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Where is my discount?

by MI5 on ‎26-09-2017 14:03 - last edited on ‎02-10-2017 14:34 by (723 Views)

We get a number of questions about how discounts are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.

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O2, Credit Files & "Credit Scores" - What does it all mean?

by Wa10 on ‎13-09-2017 15:14 - last edited on ‎13-09-2017 17:48 by (733 Views)

I posted quite extensively on a recent thread about credit files and realised that there were quite a few misconceptions, so thought a bit of a mini guide about O2 and your credit files may help fill in some blanks, and also provide a resource to help other customers in the future.


Some of this is about credit files in general, and some specific to O2, although it all ties in together.

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O2 coverage Maps, via Apps or Websites

by darrengf on ‎04-09-2017 20:21 - last edited on ‎19-10-2017 17:01 by (448 Views)

One thing that does get asked is regarding coverage and issues. So I thought a few websites would help.

 

[more...]

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Sim Swap: a mini guide 2017 update

by lovemyphone on ‎16-07-2017 22:35 - last edited on ‎24-07-2017 13:25 by Community Manager (961 Views)

This is just a quick help guide for people who want help on doing s sim swap...

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Cruise Liners / Aircraft Charges

by darrengf on ‎03-07-2017 22:34 - last edited on ‎09-11-2017 15:56 by (1,553 Views)

I see many posts on here regarding the cost of Cruise Liners or Aircraft charges when using phones.

 

Other posts are, well it was a European Network shown on the bill which should be included etc.

 

Let me try to explain and put myths to sleep.

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How to get your PAC 2017 Update

by MI5 ‎24-05-2017 21:33 - edited ‎13-12-2017 11:56 (34,425 Views)

Obtaining an O2 PAC Code.

 

If you wish to move mobile networks and keep your mobile number, you will need a Porting Authorisation Code (PAC) which is normally 9 characters long and in the format "ABC123456").

They are used by UK Mobile Networks to facilitate mobile number portability (MNP).

 

To obtain a PAC Code from the O2 Network you must [...]

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My O2 - Website Guide

by PhoneChanger ‎04-11-2016 10:10 - edited ‎11-04-2017 14:54 (3,664 Views)

A guide to the My O2 Website 

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How do I get to the 'Download Bill' page?

by gmarkj on ‎03-11-2016 13:48 (5,898 Views)

Use this handy guide to find out how to download your bills

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How does O2 Refresh work?

by lovemyphone on ‎03-11-2016 13:41 (4,413 Views)

What is O2 Refresh and how does it work? Find out in this guide.

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How can I pay my bill? or Ways to pay guidelines

by Cleoriff on ‎03-11-2016 13:36 - last edited on ‎03-11-2017 10:26 by Community Manager (16,014 Views)

Check out this guide for help on how to pay your O2 bills

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How can I sort out my network issues?

by adamtemp64 on ‎03-11-2016 13:30 (2,508 Views)

This handy guide helps you to troubleshoot your signal issues and what to do next.

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Have you fallen for or been conned into a premium rate scam? What to do next

by adamtemp64 on ‎28-04-2016 19:33 - last edited on ‎17-11-2017 14:50 by (39,611 Views)

If you get your o2 bill and it is higher than expected and on checking the bill in myo2 you find have either have a premium rate charge or a charge to mobile value on your bill, then you may have fallen for a scam on the internet or actually used one of the services.


O2 are not the ones that regulate this type of common issue but the regulator Phone-paid Services Authority.
In this self-help guide, I hope to point you in the correct direction to hopefully get your money back from the scammers...

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International Roaming and Whats it all about.

by darrengf on ‎30-09-2012 19:48 - last edited on ‎08-06-2017 22:10 by (304,696 Views)

Roaming is when you are no longer able to Pick Up your home Network (O2-UK). This is normally when you are in another country. However, it is possible to pick up French Network when in the UK and the Irish Networks when you’re still in Northern Ireland... 

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