O2

Just wanted to say a big thank you for the help in the community, and to @O2Emma for diagnosing and fixing. It was apparently something called a split port where my old number had got stuck on the EE network as well as working on O2.

Thanks @pgn . I have a case number and was promised contact from O2 tech support yesterday morning. Still nothing and the social team seem to take days to reply. I’m still unable to receive texts from companies on my new O2 sim. I’m also at the point...

So I have this exact same issue. And going round in circles with O2 CS. Port was from from iPhone12 on EE to iPhone14 on O2. Texts and calls working both ways to other numbers. But anything for eBay, bank, paypal and other organisations is coming up ...