Hi @Jarvo . My mum also went in to her local O2 shop and they gave her a
number for the fraud team that she was able to get through on. Worth
trying that as well as help you get from @O2Lisa. Once she spoke to the
fraud team it was sorted out very qu...
@O2Lisa My mum has had the same thing happen. She has now received 4
enforcement notices and the fraud team are not contacting her to resolve
the issue. Please could you message me privately to see if you can
resolve this for her. It is very distress...