About empressmittens

empressmittens · 28-09-2023

I stupidly have 3 contracts with o2. I asked that my o2 payg number be ported to one of them. Something told me to check my o2 account online straight away....and the payg number has been ported to the wrong number, my main number, the number EVERYON...

empressmittens · 27-09-2023

I've lost my payg SIM card, rang payg customer services to order a new one, just been told by the agent that unless I have the SIM card 'number' (I assume they meant the serial number...and as the card is lost of course I don't have it) I will lose t...

empressmittens · 03-08-2023

Ordered a laptop, specs weren't as advertised, returned it literally the next day. Return email sent, with corrupted PDFs attached - meant spending another 30 minutes or so with customer services trying to sort it out.Royal Mail tracking shows packag...

empressmittens · 10-05-2023

So I recently posted on here about the agonies of getting a refund from o2 for a returned product...that was finally sorted and I thought all would be clear sailing from now on. I was so mistaken. I have a iPad Mini and a iPhone 14 with o2, so two se...

empressmittens · 11-04-2023

Like the title says...like an idiot, I ordered an Apple Watch from o2...I've already got two lines, but was asked to pay a £150 deposit...got the watch, didn't like it, returned it within 3 days. That was back in FEBRUARY! O2 acknowledged at the begi...

empressmittens · 29-09-2023

So after 7 HOURS of phone calls yesterday I finally got my number back...but on the wrong contract! So I have the two numbers I wanted to keep, but they've swapped contracts with each other. Honestly, you couldn't make it up! I rang o2 this morning t...

empressmittens · 28-09-2023

About the fourth phone call along I'd got through to an agent after a 20 minute wait, got through security and then when asked I politely and succinctly as possible explained what had happened...and without another word she disconnected the call. Did...

empressmittens · 27-09-2023

Luckily I'd already registered the number to my existing o2 account (I also have 2 pay monthly contracts with o2). I knew the agent was talking rubbish!

empressmittens · 03-08-2023

6. I already know all that, I've been a customer since o2 were Cellnet Unfortunately in the 37 years since then the Customer Service has really gone downhill.

empressmittens · 10-05-2023

Thanks for your reply. I've spoken to the Payments Management team a number of times, it was one of their advisors that removed the bar...only on Saturday just gone! According to them, it is the Returns team that need to mark the handset as returned....

O2

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Ported o2 pay as you go to wrong contract number

Lose SIM, lose mobile phone number???

Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

o2 Switch Up - mistake by store

Why is getting a refund from o2 so painful???

Re: Ported o2 pay as you go to wrong contract number

Re: Ported o2 pay as you go to wrong contract number

Re: Lose SIM, lose mobile phone number???

Re: Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

Re: o2 Switch Up - mistake by store