O2

I ordered a phone case with o2 customer service over a week ago and the tracking pin I was given does not work but my status says it is completed and has arrived to me but I haven’t received it

hi I currently have an iPhone and I’m with 02 my phone will not allow to make any calls I did go down yesterday to the shop and was there was a problem with o2 and it should be sorted within 24 hours it is now over that period time can I get some hel...