About BRS

BRS · 27-08-2021

HelloI've only very recently joined O2 for the first time and am unimpressed with most aspects of the service so far. I received a pay monthly SIM from the website and I'm well within the 14 day cooling off period.I've requested and received a PAC an...

BRS · 27-08-2021

HiMy port to O2 was scheduled for the 25th of August but was pushed back a day to the 26th (yesterday).From around lunchtime I was able to send and receive SMS with my ported number using the O2 SIM but calls would not work at all. I waited till 6pm ...

BRS · 03-09-2021

@jonsieyou are correct. Using the PAC within 14 days of receiving the SIM in the post cancels the service and no more needs to be done. A confirmation of the service terminating was sent by O2 via SMS after the port completed to the new provider. The...

BRS · 27-08-2021

Well, they would ultimately need to convince a county court judge in order to seriously damage my credit rating. An erroneous default isn't hard to remove either. Of course, this is all academic because as stated, I'm happy to pay any balance actuall...

BRS · 27-08-2021

They are very welcome to try.

BRS · 27-08-2021

@Bambino From the link you posted it would appear that using the PAC effectively terminates the contract.Under the new process your old supplier can no longer charge you a notice period for leaving and your old service will terminate automatically on...

BRS · 27-08-2021

Thanks @gmarkj, I scrolled down after posting and noticed others with similar issues. I'd have preferred if the CS rep I spoke to on the phone last night had admitted this, instead he told me "the port is definitely complete" and the problem was beca...

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How to formally cancel a contract with O2?

Incomplete port: No incoming or outgoing calls (SMS and Internet working)

Re: How to formally cancel a contract with O2?

Re: How to formally cancel a contract with O2?

Re: How to formally cancel a contract with O2?

Re: How to formally cancel a contract with O2?

Re: Incomplete port: No incoming or outgoing calls (SMS and Internet working)