O2

I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on ho...

On o2 you are supposed to have an option to chat about an issue. But when you click virtual assistant you are put through to the community Can this fault be reported as its impossible to get through on the phone

Trying to start a live chat with o2 virtual assistant, but when i click contact us it brings me to the community