About Abbie11

Abbie11 · 25-10-2021

Hi everyone. I have just paid my bill via a text message sent from o2. Yet the app still states it’s overdue. I now can’t call or use data. can i have some assistance please?

Abbie11 · 20-04-2021

I rang o2 last Monday and the processed me refund for my deposit. They said it would take 7 days but it still hasn’t arrived, do I wait longer or is there anything I need to do?Thankyou!

Abbie11 · 08-04-2021

I paid a deposit on my phone when first starting the contract. I am aware after paying successfully It will appear in my airtime account and I am then able to get this back as a refund. I rang last month after paying for 3 months as it appeared in my...

Abbie11 · 17-02-2021

I’m looking to request a refund on my deposit after successfully paying the 3 months. It states I need to have the money in my airtime account before getting a refund, how can I go about checking this? Thanks

Abbie11 · 21-01-2021

I’ve just paid my 3rd month so I understand my deposit will be put onto my account next month as air time. None of these payments have been late (never paid a late fee), however this month I went into pay my bill and it said overdue. I then get an em...

Abbie11 · 21-04-2021

Thank you for your help! I’ll call up now.Have a lovely day.

Abbie11 · 08-04-2021

I thought so too. I rang initially last month as it was in my account, the lady said she would refund me the money. She left a voicemail to say I need to ring up again and give across my bank details as I didn’t have a direct debit for the money to g...

Abbie11 · 08-04-2021

For two months I have not had to pay for the airtime as it’s come out of the deposit, so I was confused as to why I was denied the refund as it is in my account. But when adding the airtime amount to the money there it does equal the deposit amount. ...

Abbie11 · 19-02-2021

Thanks for this. I have followed the step by step but then at the end the voice says thank you bye and ends the call?

Abbie11 · 23-11-2020

Oh thankyou that’s really helpful. So just to double check that means I am only getting charged it once per month, it’s just the bill is charged 14 days after. And I’m paying for one month in advance this month so that’s why it’s extra.

O2

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airtime doesn’t work

Deposit refund

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