O2

I have placed an order for a new phone and it says that it will come with free ear buds. I received my new phone but I did not receive my ear buds yet. Sadly enough, I can't find a way to track the order. Can somebody help me please?

I am currently using a pay-as-you-go O2 sim. I recently purchased a pay-monthly sim. Is it possible to keep my old pay-as-you-go number when i switch to pay-monthly? Please help.

Hi,I added a bolt on today and the status says "Removed by you". But I didn't remove it. I don't even know how to. My cousin added a bolt on today as well and the status is "Active". How do I undo the removal if that is possible? Please help. Thanks.