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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1516 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24461 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16855 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51450 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279436 Views
  • 3212 replies
  • 12 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279436 Views
  • 3212 replies
  • 12 kudos

Roaming on O2 - All you need to know

For many of us, we've not had a holiday outside the UK for a couple of years now - or possibly even longer. In that time a lot has changed, but the good news is that O2 is the only major network that isn't bringing back EU roaming charges. Up to 25GB...

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Chris_K by Former Staff
  • 113040 Views
  • 215 replies
  • 5 kudos

How to find help & contact O2: A Guide

Hi everyone, People often search and ask here on the Community how to get in touch with O2 about different types of queries. We've made the below guide and suggestions based on these questions and I hope it's helpful if you're not sure who to contact...

Marjo by Former Staff
  • 112481 Views
  • 36 replies
  • 5 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24461 Views
  • 83 replies
  • 4 kudos

Community Rewards: February 2024

Afternoon people Hope we're all looking forward to the weekend Please find some more information on the O2 Community Rewards for February. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreci...

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Dave-O2 by Community Manager
  • 1247 Views
  • 34 replies
  • 0 kudos

Introduction of Single Virgin Media O2 ID

*This article has been updated to clarify previously published information. Hey folks Just sending this out to provide an update regarding our new feature that allows Virgin Media O2 customers to link the sign-in details for both their My Virgin Medi...

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Dave-O2 by Community Manager
  • 4431 Views
  • 19 replies
  • 0 kudos

Community Rewards: January 2024

Happy Friday everyone Please find some more information on the first O2 Community Rewards of 2024 for the month of January These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contrib...

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Dave-O2 by Community Manager
  • 1945 Views
  • 28 replies
  • 0 kudos

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

Plug Recall 1.png Plug Recall 2.png Plug Recall 3.png
Dave-O2 by Community Manager
  • 1516 Views
  • 2 replies
  • 0 kudos

Scam Alert: Vishing, Smishing & Phishing Megaguide

Been called and offered a discount or free gift? Been called and asked for a 6-digit code?1. Hang up NOW 2. Block the number 3. Text "CALL" to 7726 Welcome to our new Scam Alert Megaguide. There is a LOT of detail and info here, and if you've just be...

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Chris_K by Former Staff
  • 33479 Views
  • 30 replies
  • 6 kudos