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O2 Community FAQs

Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions


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Hi everyone, 


Our expert Community members have created some guides to help with the questions frequently asked by O2 customers. The quickest way to find the information you are looking for or to find a solution to your questions is to go through the list, read the relevant guide and see if it helps to fix the problem.


O2 Community FAQs

Welcome to O2!

Roaming guide 

How-to guide: My O2

Spend Caps on O2

Adding and removing O2 Extras (Disney+ example)

Accidental MMS Sending and How to Avoid it

How to change your mobile number

Cancelling your contract

Premium rate issues 

Phishing and smishing - what you need to know

Dealing with spam calls and texts

Tips to avoid unexpected charges on your bill

Your Allowances - what is and isn't included

How to Pay Your Bill (Contract)

Migration & porting into O2

Unlocking an O2 phone to use a different SIM card

Where is my discount or Extra Data?


If you don’t find the information you need in the guides above or in other help topics after searching the community, please post a new question (you'll need to register first) and our knowledgeable members will be happy to help you. During lockdown, you can also visit our Tech Support board where our temporary O2 Gurus are ready to answer your questions.


O2 Community team,

Martin Breanna

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help

If you'd like to take part, why not register? slight_smile

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