Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[SimonN1]

Morning O2 Folk,

Dunno if this has been done to death already but I have been with VM (bb, ll & tv) for a year and just joined O2 (sim only, pay monthly) 8 days ago...am keen to try to get the Volt goodies added but keep getting the page that lists the three scenarios and cannot go any further.
I rang Os this morning and the chap said to sit-tight until the 14 days after joining O2 are up: the reason being that they wait until the 14 day cooling-off period is up and then apply the benefits. Anyone else had this advice? First world problem I know...
Cheers,
Simon.

[Bydandie]

So, after starting process yesterday I already have my VM BB upgraded from 350 to 500 😎

Still waiting on the o2 discount to be applied

[Brookers]

@Bydandie That is good to know, I still have the loop page which gives the 3 options 😞

which is a little confusing, but like others have said - it can be frustrating but I guess

patience wins, and it's a lot to work out between O2 and VM, so assume they are working

hard to make this work.

Spoke with o2 online chat last week who checked against my VM account (I had to provide my VM account no) which is in the same name as my O2 acc, but was told I should wait up to 14 days before I hear anything..

But because the status page is still the same as above, not too sure if I will hear back.

We shall see.

[paulmacsmurf]

I have, I think, a slightly different issue: I'm currently about a year into my O2 contract, so that's no problem, and I've been with Virgin Media since they were United Artists (which begat Telecast, which begat Blueyonder...)! However, I had an email from them a couple of weeks ago, which said "we wanted to give you a quick heads-up that your contract with us has ended, and you’re paying £XXX.00 a month". So basically, although I'm still receiving (and paying for) a broadband/tv/phone service from Virgin, I don't technically have a contract with them any longer. Does this preclude me from being eligible for the Volt offer?

[MI5]

@paulmacsmurf 

Makes no difference.

I'm out of contract but still got the speed upgrade.

[jonsie]

Anyone know what happens when you are out of your minimum period with VM?

Do you keep the speed upgrade?

[Rob67]

Hi Chris.

 I am an Oomph customer with a VM sim, and have a separate O2 pay monthly sim. I have had my data doubled by O2 no problem, but I have spent the last 2 hours trying to sort with VM my BB Volt upgrade,

next speed up for me is the 1 Gig, but they are telling me I have to take out a new package, pay more and get my existing O2 sim into that package! Doesn't seem right and I argued for ever quoting their own website, but they told me Oomph customers cant get the free upgrade.

Am I being fobbed off maybe as I have a renewal discount etc?  Or am I speaking to the wrong person at VM? Or are they indeed right that I'm not entitled to a free upgrade on BB? 

Cheers Rob

[madasaf1sh]

@Rob67 

Hearing this quite a lot, and it does sound like Virgin Media are changing the goal posts if you call up. 

If you are on Oomph you dont get the speed upgrade as you are on the fastest speed for your area. is the official answer from VM....

My advice dont call up, wait the 14 days and it should be increased.  Patience is the key

[madasaf1sh]

@jonsie 

You keep the upgrade until you terminate the contract

[jonsie]

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@madasaf1sh wrote:

@jonsie 

You keep the upgrade until you terminate the contract

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