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cant access 02

millie110
Level 1: Joiner
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i recently had account swapped from virgin to O2.  im trying to find when my contract is due to end,  however cant access my old virgin account,  cant access my O2 account.  cant call from mobile as its broken.  dont have landline.  chat bot is useless.  

 

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jonsie
Level 94: Supreme
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Text INFO to 85075 for help with contract end and any fees needed to end your contract now

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

 

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Enlli
Level 66: Unequalled
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Lots of problems with My O2 at the moment, but as we are all customers here we can only point you back to O2

 

If you are trying to log in to the My O2 app

 

Instead try the web version 

 

https://accounts.o2.co.uk/signin

 

If that works then delete the app, reboot phone and reinstall 

 

If none of that works then 

 

You can call O2 on 202

 

Or use the social media links below

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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millie110
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thanks my problem is i cant go back to O2  as mobile doesnt work.  i dont have landline.  cant spk to agent via chat

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Oxonian
Level 31: Resolver
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@millie110 

 

Both @jonsie and @Enlli have given you social media contact details for O2, whilst Skype is also another route you could consider. 

 

This gives a range of contact details for O2 :-

 

Guide: How to find help & contact O2 

 

Unfortunately, this is the sort of issue that I feel is unlikely to be solved by a visit to an O2 retail store. 👍

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