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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 68004 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 6458 Views
  • 12 replies
  • 4 kudos

Resolved! Virgin/02 sim card

How do I get a refund on a Virgin/02 canceled sim card

bobyrob by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to access

HiI’ve been a customer of Virgin Media for years, ever since they took over NTL. Have their broadband, tv, phone packages Been a customer of O2 for similar length of timeTried to get Volt, clicked in the right places, message said I was successful.Fo...

Cj171 by Level 1: Joiner
  • 942 Views
  • 5 replies
  • 0 kudos

Resolved! Double data volt

Just changed my package with 02 and have received my billing details.Opted for the 5gb plan but cannot see where the data is doubled to 10gb as I am on volt with VMI was assured I qualify for the double data from 02 but cannot see where it is applied...

Mundokev by Level 1: Joiner
  • 865 Views
  • 2 replies
  • 0 kudos

Resolved! VOLT Benefits?

Hello, I’m currently with o2 monthly (which was renewed in January), we are due to move in a month or so. The area we are going to is rubbish for BT services, so am looking at going on Virgin Media. So I assume I’m eligible for VOLT? I have a few oth...

gazuk2015 by Level 2: Apprentice
  • 531 Views
  • 1 replies
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Resolved! Moving number from O2 to o2

I have this morning bought a sim only deal with O2 (from the website) and used my PAC Code from my current network which will bring my current number over. I have now also been offered a free SIM from Virgin as part of their Volt offer to retain me a...

Dee9 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Volt benefits

Hello. Anyone know how you can order WiFi boosters as part of the Volt benefits? Cant seem to find a single online chat function on either O2 or Virgin...

JBravo74 by Level 1: Joiner
  • 427 Views
  • 3 replies
  • 0 kudos

Resolved! Linking my o2 to volt

Hi, I have volt now as was already a pay as you go o2 customer I was told my mobile would get linked to my volt but I have still had to top up my mobile and there’s no number to call support

Frances2 by Level 1: Joiner
  • 304 Views
  • 2 replies
  • 0 kudos

Told could share my data with sons phone now can’t

Has anyone else been missed sold a product and if so how did you resolve it? Virgin and O2 I’ve joined forces to offer vault benefits. Virgin told me that my allowances were double and that I could share my data if I gave them my son‘s phone number. ...

KH591 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Volts

I have had volts confirmation and received benefits but the other member of my household has not?

CRD72 by Level 1: Joiner
  • 338 Views
  • 2 replies
  • 0 kudos