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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 69032 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 6657 Views
  • 12 replies
  • 4 kudos

Trying to apply Volt speed increase, loops to an error

When we signed up for Virgin Media broadband, the guy took our details and as we were O2 customers said we would automatically be eligible for the Volt speed/data increase. However when the engineer came to connect our router ( **Personal info** ) et...

Lisa-32- by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Account not activated

I recently renewed my contract with Virgin and was told I'd get an O2 sim with the package but have had no contact about it yet.

Ccsmith by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

I spoke with a member of o2 stuff months ago about my volt activation yet my volt has still not been activated Although I was told that it would be I’m very upset about the whole situation and have been a loyal customer of O2 and virgin media for sev...

Luv3lee by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel disney

Hii wish to cancel Disney +help

RayAustin by Level 1: Joiner
  • 413 Views
  • 2 replies
  • 0 kudos

Resolved! Virgin Broadband upgrade and WiFi Pod Order

Hello, I joined Virgin media recently as an O2 customer. I am subscribed for Volt and I was told from Virgin that O2 needs to upgrade my broadband Volt package.Additionally, I can’t get any internet in half of my house. I ran a test and got less than...

tote95 by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! Taking Amazon bolt off account

I was told I would get a year add on off Amazon prime if I joined O2 but didn't even get 4 months got 3 months....and I've been charged... I want to take this add on off my account.

Resolved! Recieved email today allegedly from O2

This is what was in the email -We're just confirming that we've now added your Volt O2 Travel Inclusive Zone, 15GB Volt Double Data Boost. This is part of your supercharged benefits with Virgin Media. You can see our terms here: https://www.o2.co.uk/...

Resolved! Using my phone in USA

Hi,Can I use my inclusive calls, texts and data abroad in the USA on my number? I have the Volt sim only plan

Waheed1 by Level 1: Joiner
  • 589 Views
  • 3 replies
  • 0 kudos

Resolved! Travel Inclusive Zone Bolt on

HiI am Travelling to NYC next year and have the Volt Travel Inclusive Zone bolt on on my o2 pay monthly account.I believe this gives me free mobile data when im in NY. However when I phoned o2 to check I was told to switch data roaming off when i'm t...

Graham12 by Level 1: Joiner
  • 497 Views
  • 2 replies
  • 0 kudos