cancel
Showing results for 
Search instead for 
Did you mean: 

Why am I paying for pictures?

Paul122
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Recently transferred granddaughters phone from Virgin. Have been billed for 3 pictures at £0.542 each by O2. She is on unlimited minutes, data and messages. are pictures not included? I don't remember getting a bill from Virgin for pictures and the transfer was meant to be like for like. Thank you.

Message 1 of 3
3,056 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Paul122 

 

Yes picture messages are chargeable, and are not included in your allowances.


The 2 companies have distinctive billing polices, and VM charge for them and so do o2...  and this is in your Terms and Conditions of what is and isnt included.

 

You have been lucky not to have been charged by Virgin for Picture Messages.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 3
3,051 Views
2 REPLIES 2

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Paul122 

 

Yes picture messages are chargeable, and are not included in your allowances.


The 2 companies have distinctive billing polices, and VM charge for them and so do o2...  and this is in your Terms and Conditions of what is and isnt included.

 

You have been lucky not to have been charged by Virgin for Picture Messages.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
3,052 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Paul122 

Guides here which may be useful to you:

Guide: Your Allowances - what is and isn't included 

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
3,040 Views