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Welcome to the Volt board!

Martin-O2
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Welcome to the Volt board 

 

This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't already, please check out our Volt megaguide topic which explains what Volt is, how to get Volt benefits, and what to do if you run into any problems.

 

Questions / Issues with Volt

If your question is not answered on our megaguide or you need more information, then please create a topic on this board and our community members will be happy to assist where they can.

 

Questions / Issues with VM

If you have a question about a Virgin Media product or service, you can visit their community to find out more, ask a question or raise any issues you may have.

 

The latest VM News & products

From time-to-time we may highlight some Virgin Media news, products or services here that we feel our O2 or Volt customers may be interested in, but if you'd like the very latest news from Virgin Media O2, you should keep an eye on our news site, and if you'd like the very latest Virgin Media news, products or service launches or updates, then check out their Community here.

 

- The O2 Community team. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 1 of 13
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pgn
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Seems like the VM side of the house also have challenges getting their arms around Volt:

https://community.virginmedia.com/t5/Volt/Volt-rewards/m-p/4999642#M2

Thank goodness there's a decent Volt Megaguide on this side of the house 😎

Message 2 of 13
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Cleoriff
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"Thank goodness there's a decent Volt Megaguide on this side of the house"

Indeed. Pity someone hasn't done one for them!

Veritas Numquam Perit

Girl in a jacket
Message 3 of 13
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gmarkj
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Don't worry - they'll get pointed over here soon enough!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Spartacus1982
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Can someone confirm this benefit is for the household and not just the person who has their name on the VM account?

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Enlli
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Anyone at that address with an O2 Contract SIM 


@Spartacus1982 wrote:

Can someone confirm this benefit is for the household and not just the person who has their name on the VM account?


 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 13
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strickers
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Hi, can someone from CS please look into my missing Volt. 14 days and it’s not there. @O2Ryan 

Message 7 of 13
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pgn
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@strickers wrote:

Hi, can someone from CS please look into my missing Volt. 14 days and it’s not there. @O2Ryan 


Volt Megaguide is the guide you need, @strickers - it contains the timelines and contact points for queries like yours. Good luck!

 

PS. If you want CS, you need to call 202, they don't visit this outpost, which is for other users of O2's offerings.

Message 8 of 13
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strickers
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Volt mega guide says 14 days, it’s been 14 days. Supposed to be automatic and it isn’t. 

Message 9 of 13
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pgn
Level 75: Digital Don
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Do both the VM and O2 addresses match exactly? That can delay things, the Guide advises what to do if that is the case - and other items that can be slowing your application. 

You did click on the "Join Volt" banner that is plastered all over the O2 website, @strickers?

Screenshot_20230508-154140.png

Message 10 of 13
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