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Volt

Steve3709
Level 1: Joiner
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on ‎04-02-2024 00:14

on ‎04-02-2024 00:14

According to my O2 account I am subscribed to volt but am unable to connect to the travel inclusive zone. Arrived in New Zealand and been trying to speak to someone without success. Help!!!!

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MI5
Level 94: Supreme
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on ‎04-02-2024 00:34

on ‎04-02-2024 00:34

@Steve3709 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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on ‎04-02-2024 00:41

on ‎04-02-2024 00:41

Do you have the Travel Inclusive bolt on in My O2? @Steve3709 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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