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Volt benefits not applied after 2 months!

wazza09
Level 1: Joiner
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Got a new contract with Virgin Media that included a 6GB data, unlimited calls and text O2 Volt sim. The O2 sim was created with 3GB data, so I questioned straight away and O2 said it would take 14 days to apply Volt benefits to get the 6GB data. After 14 days nothing happened so contacted O2 and they said they'll update it and it would take another 7 days. Again after further 7 days still nothing. This continued for a month.

 

I put in a complaint in as nothing was getting sorted for me. Complaint Review Service Ref: 5865375. An agent Ducker Tom said he'd look into it and pass to correct team. Would take 7 days. After 7 days nothing happened.

 

This has been going on for 2 months now and still nothing. Can someone do something about this and give me my double data? I'm going to the ombudsman if I this doesn't get resolved. I have all records of contact and email replies as evidence of failed promises.

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MI5
Level 94: Supreme
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@wazza09 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

PS you need to follow O2 complaints before going to the Ombudsman but do so as a lat resort as it will block any other help channels once a complaint is raised.

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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