cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to activate VOLT

MattAnorak
Level 1: Joiner
  • 11 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Hi there,

 

My wife just moved from Vodafone to O2 and I'm the Virgin Media contract holder at this address, but according to the guide, that shouldn't matter, she should still be eligible.  However, when we go into her account, we don't see an option to add VOLT and it's not been applied.

 

I've got 2 questions then (sort of linked).

Firstly, how can she activate VOLT if she's the O2 account holder at the address and I'm the VM account holder at the address (the guide says it should just happen, but it's not).

 

Secondly, as the VM account holder, I'm already on the highest speed - presumably they'll not take any action (what would be lovely is if they charged me for the speed below and left me on the max! 😁)

 

Thanks in advance.

Message 1 of 4
919 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 145204 Posts
  • 635 Topics
  • 27886 Solutions
Registered:

@MattAnorak 

Volt benefits should appear automatically in around 14 days Volt Megaguide 

Sadly no, you don't get a price reduction either slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

Message 2 of 4
912 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 145204 Posts
  • 635 Topics
  • 27886 Solutions
Registered:

@MattAnorak 

Volt benefits should appear automatically in around 14 days Volt Megaguide 

Sadly no, you don't get a price reduction either slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
913 Views

MattAnorak
Level 1: Joiner
  • 11 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Great - thanks for the clarification, @MI5 .

Message 3 of 4
903 Views

MI5
Level 94: Supreme
  • 145204 Posts
  • 635 Topics
  • 27886 Solutions
Registered:

You're welcome @MattAnorak 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
898 Views