cancel
Showing results for 
Search instead for 
Did you mean: 

O2 virgin media double data bolt on

Jimbo57
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

I have a pay monthly sim deal with O2 and a virgin broadband account. I do not seem to have double data and it says I am not eligible. Can you please fix this. Thanks

Message 1 of 3
624 Views
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 12299 Posts
  • 76 Topics
  • 3255 Solutions
Registered:

@Jimbo57 

 

No one on this customer to customer community can do anything to fix it.. 

It normally applies once the 14day change of mind period ends, if it hasn't then you need to contact o2, the best way is via X (twitter) and they can check some details. 


You will need to make sure the address matches , also have a look at this guide Volt Megaguide 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
619 Views

MI5
Level 94: Supreme
  • 152515 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

@Jimbo57 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
619 Views