O2 Travel Inclusive Zone with O2 Travel Inclusive volt but still ended up paying when visiting USA

[Foxabilo]

Hi.

I took a trip to the USA in November and I thought my Volt enabled account would cover my for "O2 Travel Inclusive Zone" roaming. I've ended up being charged 4 lots of O2 Travel Bolt'ons as my phone did not "roam" in the states, ended up having to use WhatsApp to call a cab.

Phone is an S20 with WiFI Calling enabled. 

[pgn · Accepted solution]

The Guide: Roaming MegaGuide and specifically USA - Roaming with O2 may have helped. 

At this point, persist with O2 via Social Media, link at the foot of this post below has details for X/Twitter, Facebook, Instagram: keep at them until they respond via a Private or Direct Message before sharing your account info with them.

If your Bolt Ons show 

then you should be refunded once you prove what part of the US you were visiting. 

 https://www.o2.co.uk/international/using-your-phone-abroad

Good luck, @Foxabilo.