New sim.?

[StevieP39]

We’re being called by someone purporting to be from O2, telling us the service will stop unless they send us a new SIM. Is this genuine?

[Bambino · Accepted solution]

@StevieP39 

It's a well known scam
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[StevieP39]

Thanks very much - this is helpful