I have an o2 account but my phone plan isn’t linked to it and I don’t know how to access it

[sky1305]

I have an o2 account and have devices associated with it however I cannot access my phone tariff. It may be linked to a different account but I can’t access it - can you help me link my phone tariff to the account I can access?

[MI5 · Accepted solution]

@sky1305 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 Guide: How to find help & contact O2