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39 days, 3 SLAs still NO port-in!

TGoose
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Over 39 days ago, I completed the Web form for a VM bundle including Volt (O2 Sim). I submitted my PAC during the process. TV, Phone & Broadband all connected, but had to chase the SIM.

Finally got the SIM and temp Number, but after 3 weeks of promises and ghosting regarding PAC / Port-in (and had to get a PAC twice from EE - Yep that long), I'm paying 2 contracts EE & O2 - £158 since signing up!

Tried calling, on line chat, Twitter (X) and 2 shop visits and told its probably because VMedia systems don't talk to O2. Wow.

They way I see it, there is three options:

A Subject Matter Access Request- under GDPR to see what's happening to me and info about my order, or...

Communication Ombudsman, or...

The right to cancel as the SLA for the bundle and associated services has not been met in a reasonable time.

(Or maybe all 3?).

It's like talking to a brick wall.

Would I recommend Volt (or O2)? 

At this point, I think that's a rhetorical question 🤔 

Any help is appreciated 🙏 

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MI5
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@TGoose 

Follow complaints process as outlined in these links:

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TGoose
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Thanks... guess what? Yep, tried that (twice) and I have 2 emails saying "We aim to get back tonyou in 7 days..." but still nothing!

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Enlli
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Around 8 weeks is the concensus on here even though they say 7 days

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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And bear in mind @TGoose that you cannot go to the Ombudsman until you have either reached deadlock with O2 or until fifty-six days have passed since you submitted you complaint. That is set-out in the complaints' code, which you have already been provided with a link to. 👍

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MI5
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@Oxonian wrote:

And bear in mind @TGoose that you cannot go to the Ombudsman until you have either reached deadlock with O2 or until fifty-six days have passed since you submitted you complaint. That is set-out in the complaints' code, which you have already been provided with a link to. 👍


Just in case you can't read 😉

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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