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why has my tariff changed

Conor3
Level 1: Joiner
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on ‎30-10-2023 19:41

on ‎30-10-2023 19:41

Hello,

 

I went into an O2 shop today and got an upgrade as my contarct was coming up for renewal.  There was issues with the shops system so the contract was done over the phone.  I have then received an email and text from 02 saying my tariff has changed from 64GB TO 25GB.  I dont think this will be enough for me monthly?

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MI5
Level 94: Supreme
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on ‎30-10-2023 19:45

on ‎30-10-2023 19:45

@Conor3 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Or go back to the store and see if the system has been fixed.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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