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upgrade switch over

SF36
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Hi,

 

I goyt a new apple to upgrade old apple yesterday, all is working well, however my "phone signal" (Calls and Texts) is still active on my old phone and not yet active on the new phone (can only use Wifi on the new one). How long should this take to switch over? Do i need to take the sim out of the old phone? 

Strange having 2 phones working side by side  

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MI5
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@SF36 

To be able to receive a 5g signal, you will need to do a sim swap to use the new sim that came with the new phone.

Your old sim will only receive up to 4g.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@SF36 

 

You just need to take the sim out of the old phone and put it in the new phone, it is as simple as that. 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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SF36
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Thanks for the reply, the new phone came with a new sim....

 

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SF36
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ok i swapped them and all is working. Thanks 

 

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MI5
Level 94: Supreme
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Registered:

@SF36 

To be able to receive a 5g signal, you will need to do a sim swap to use the new sim that came with the new phone.

Your old sim will only receive up to 4g.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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