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unable to use my phone while im in the house

luap1
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hi my phone was working ok in the house but now 

i have to go outside to hear anyone and to talk to them 

when i ring an other person they cant hear me but i can hear them

this is like this 24 hours a day 

can someone help ?

cheers paul

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gmarkj
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Have a look and see if anything in this guide helps @luap1 

Guide: How can I sort out my network issues? 

If it was working before but not now, check and see if there is a local mast that is being worked on.

Have you changed your phone at all - it might be the phone antenna is different and causing the issue.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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luap1
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i bought this phone of o2 brand new on the 8th of october 2021 

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luap1
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my wife and my son have mobiles one is a samsung galaxy the same as mine and that works perfectly in the house so why can mine not work the same ?

 

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Bambino
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@luap1 See if anything here helps: Why do I have poor coverage indoors? (o2.co.uk)

If your phone is capable of WiFi calling you should investigate using that.

I DO NOT WORK FOR O2



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