Solved: transfer from virgin mobile

BrianA · ‎25-07-2023

My wife's account has been transferred to O2 from Virgin but it has my email address on it and I also have an account with O2 in my name. We can't access Lynne's account with the id and password supplied.

gmarkj · ‎25-07-2023

Hi @BrianA

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0344 8090202

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎25-07-2023

Hi @BrianA

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 0344 8090202

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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