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julie62
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on ‎10-08-2020 15:57

on ‎10-08-2020 15:57

hi can anyone tell me why my text preview has stopped working and how i can get it back everying is on as it should be its just the preview that has stopped 

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MI5
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on ‎10-08-2020 17:40

on ‎10-08-2020 17:40

@julie62 

Check the message app has permission to send notifications. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎10-08-2020 16:30

on ‎10-08-2020 16:30

@julie62 

Have you rebooted the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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julie62
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on ‎10-08-2020 16:41

on ‎10-08-2020 16:41

yes i have rebooted   please someone help

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MI5
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‎10-08-2020 16:45 - edited ‎10-08-2020 16:46

‎10-08-2020 16:45 - edited ‎10-08-2020 16:46

Why not ask Apple?
https://www.apple.com/uk/retail/geniusbar/

PS Guessing it's an iPhone but you haven't told us?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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julie62
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on ‎10-08-2020 17:07

on ‎10-08-2020 17:07

sorry it's a android it's a samsung A3

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MI5
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on ‎10-08-2020 17:40

on ‎10-08-2020 17:40

@julie62 

Check the message app has permission to send notifications. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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