sim

[Sue5]

HI my phone was lost or stolen and i have recieved a new sim with the same number but it sayd emergency calls only do i need o2 to activate it

[Cleoriff · Accepted solution]

Hi @Sue5 

You need to call O2 to lift the bar on your account.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Try 0800 587 4005