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sim not provisioned

Phil69
Level 1: Joiner
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Hi i have just received my upgraded phone which is a samsung z flip 3 5 g and the new sim when inserted says sim not provisioned, ?and the phone will not work

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MI5
Level 94: Supreme
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@Phil69 

You can use your old sim or do a sim swap to activate the new one for 5g Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124033 Posts
  • 612 Topics
  • 20105 Solutions
Registered:

@Phil69 

You can use your old sim or do a sim swap to activate the new one for 5g Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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