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received brand new iphone

Bigt1970
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just received my new iphone 14 pro max 

charged it all up and tried to start using it but asking me for my screen passcode number but i haven’t made one for the phone yet so i cannot get on any further with setting my new phone up can you help ( advice please ) 

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Bambino
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MI5
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@Bigt1970 

If there's a passcode already set it isn't new and has not been reset from the previous user.

If so, it will still be logged into someone else's iCloud so is useless to you.

Contact O2 to arrange a return and replacement Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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