pay as tou go sim card

[grang]

Hi, I'm trying to put my o2 PAYG sim card into my new phone, but it can't see it. My old phone is a Samsung GT-E1080i, my new phone is a Emporia-One v200.

My husband has a Nokia 2330c-2, also on o2 PAYG, and his sim card works in all 3 phones. My sim also works in my phone and his Nokia, just not the Emporia. Any ideas?

[MI5]

@grang 

The only thing i can think of is that it's the wrong size?

[madasaf1sh]

@grang

This might be a silly question :
Have you put the sim card in the memory card slot at all?

[MI5]

I figured it was in the correct slot as the other sims worked in the phone OK.

[grang]

It's definitely the right size, and in the right slot. I've cleaned it as recommended, but it still only works in the 2 phones, whereas the other sim card works in all 3 phones.

[MI5]

@grang 

I think I'd take it and your sim to your local O2 store so they can check if there is an issue with your sim card at all.

[grang]

I wish I could, but we are still in lockdown due to age and underlying health issues. I really wish it was possible to speak to o2 tech support about this.

[MI5]

@grang 

I can ask @O2Emma to give you a shout but not sure if she can do anything other than order a new sim for you?

[O2Emma]

Hi @grang if your sim works fine in 2 phones this would suggest not a sim issue please can you post what your Emporia-One v200 says/shows when you insert sim please .

[O2Emma]

@MI5 Thanks I have just posted on thread.