Now how come that does not surprise me. Perhaps it was in the terminology as it's not a bolt on as such.
Contact O2 on 202 or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
