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new phone, new sim, new network, O2 has PAC and transferred old number, phone using new number

KAS92
Level 1: Joiner
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Hi has anyone had this problem and has a fix please.

New iphone, new sim, moved to O2 network. O2 has PAC and transferred old number.

New phone sending texts and whats app using new number.

People can ring me on old number.

Cant solve it and looked online.

So I have 1 sim in phone but 2 numbers. How do I remove new number on phone.

Tried settings. It has new number on details and I cant change it.

Help v gratefully received as v frustrated. Thank you.

 

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Cleoriff
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@KAS92 

It sounds like it hasn't completed porting. Keep rebooting your phone.

If any long term issues then contact O2 using any numbers in this guide

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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jonsie
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Go to

Settings .> Mobile >> My number

Put the correct number in

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MI5
Level 94: Supreme
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Settings >Phone >My Number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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