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new network connection/service on new SIM

cerilouisegould
Level 1: Joiner
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‎17-01-2024 12:06 - edited ‎17-01-2024 12:06

‎17-01-2024 12:06 - edited ‎17-01-2024 12:06

i have just taken out a new O2 contract with a new phone, all has been set up correctly as confirmed in the o2 shop.

However the new SIM is not getting any network connection. o2 over the phone customer service and also the O2 store have both tried new SIMS and I still cant get any network connection.

is there something I'm missing in settings etc?

very frustrating as I can not even call customer service for help as no network connection!

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MI5
Level 94: Supreme
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on ‎17-01-2024 12:26

on ‎17-01-2024 12:26

@cerilouisegould 

Did you upgrade from a previous O2 contract?

If so, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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